Returns & Refunds Policy

At Refined Edge Skate Co., we want you to shop with confidence. This policy outlines our voluntary change of mind returns as well as your rights under the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind Returns

We offer a 30-day change of mind return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a change of mind return, your item must:

• Be unused, unworn and in its original condition.

• Have all original tags attached (where applicable).

• Be returned in its original packaging.

• Be accompanied by proof of purchase.

To request a return, please email refinededgeskateco@gmail.com with your order number and reason for the return.

Returns should be sent to:

[Insert Return Address]

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Unless the item is faulty or incorrectly supplied, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is faulty, damaged, or you have received the wrong product, please contact us as soon as possible at refinededgeskateco@gmail.com with your order number and photographs of the issue where possible.

If the item is found to have a major fault or does not meet the consumer guarantees under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

Non-Returnable Items

The following items cannot be returned for change of mind unless required under Australian Consumer Law:

• Custom-made or personalised products.

• Special order items purchased specifically at a customer's request.

• Gift cards.

• Clearance or sale items (unless faulty or otherwise covered by Australian Consumer Law).

• Personal care or hygiene products where the packaging or seal has been opened.

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

If you require a different size or product, please contact us within 30 days of receiving your order.

Where eligible, we can arrange an exchange, subject to stock availability. If the requested item is unavailable, we may offer a store credit or refund in accordance with this policy.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at refinededgeskateco@gmail.com.

International Orders

Customers outside Australia may have additional rights under the consumer laws of their country. Where required by law, we will comply with applicable consumer protection legislation.