Shipping Policy

At Refined Edge Skate Co., we aim to process and dispatch your order as quickly as possible so you can get back to doing what you love.

Processing Times

Orders are typically processed and dispatched within 1–5 business days after payment has been received.

During peak periods, product launches, public holidays or promotional events, processing times may be slightly longer. If there is a significant delay, we'll contact you as soon as possible.

Please note that special order items, custom products and pre-orders may have different processing times. These estimated timeframes will be noted on the relevant product page where applicable.

Shipping Within Australia

We ship Australia-wide using trusted postal and courier services.

Shipping costs are calculated at checkout based on your order and delivery location.

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available).

Estimated delivery times are provided by the carrier and are intended as a guide only. Delivery times may vary depending on your location and circumstances beyond our control.

Order Tracking

Where available, tracking details will be emailed once your order has been dispatched.

If you haven't received your tracking information within a few business days of placing your order, please contact us at refinededgeskateco@gmail.com.

Delivery Delays

While we work with reliable shipping providers, delivery dates cannot be guaranteed.

Refined Edge Skate Co. is not responsible for delays caused by:

• Australia Post or courier delays

• Severe weather events

• Customs processing

• Industrial action

• Natural disasters

• Public holidays

• Incorrect or incomplete delivery information supplied by the customer

• Other circumstances outside our reasonable control

If your parcel is significantly delayed, we'll do our best to assist you in working with the shipping carrier.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply to resend your order.

We cannot guarantee changes to shipping addresses once an order has been placed, as orders are often processed quickly.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery and include photographs of the packaging and damaged item.

If your parcel appears to be lost in transit, please contact us so we can investigate with the shipping carrier.

Nothing in this policy limits your rights under the Australian Consumer Law. If your goods are lost or damaged before they are delivered to you, or if they fail to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund where applicable.

Authority to Leave

If you choose to have your parcel left unattended (Authority to Leave), delivery is at your risk once the parcel has been delivered according to your instructions.

Special Order Items

Many figure skating boots, blades and equipment are ordered specifically for individual customers.

Estimated arrival times for these products are provided as a guide only and may change due to supplier availability, manufacturing schedules or international shipping delays.

We will keep you informed of any significant changes to expected delivery timeframes.

Contact Us

If you have any questions about shipping or your order, please contact us:

Refined Edge Skate Co.
Email: refinededgeskateco@gmail.com